Refund policy
Last Updated: [April 5, 2026]
At MeLuneYa, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. 30-Day Return Window You have 30 days from the date you received your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
2. How to Start a Return To initiate a return, please contact us at [info@meluneya.com]. Please note: Do not send your purchase back to the manufacturer (supplier). All returns must be authorized by our team first. We will provide you with specific instructions on where and how to send your package.
3. Damages and Issues Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
4. Refunds Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process the refund.
5. Non-returnable Items Certain types of items cannot be returned, such as perishable goods, custom products, or personal care items. Please get in touch if you have questions about your specific item.