Shipping policy

1. Free Standard Shipping (USA)
At MeLuneYa, we are proud to offer Free Standard Shipping on all orders within the United States. We believe in total transparency: the price you see on the product page is exactly what you pay at checkout—no hidden fees or unexpected shipping costs.
2. Processing Time
To ensure quality, all orders undergo a brief processing period before shipment.
  • Processing Time: 1–5 business days.
  • During this time, we verify your order details and prepare your items for dispatch. You will receive a confirmation email once your order is on its way.
3. Estimated Delivery Times
We work directly with reliable global suppliers to provide high-quality products at competitive prices. In 2026, our estimated delivery windows for the U.S. market are:
  • Standard Delivery: 7–15 business days.
  • Peak Periods: During holidays or high-demand seasons, delivery may occasionally take up to 20 business days.
Note: We strive to exceed these estimates and get your order to you as quickly as possible.
4. Order Tracking
Transparency is key to a great shopping experience. Every order includes full end-to-end tracking.
  • Once your item is shipped, a Tracking Number will be automatically sent to your email.
  • You can monitor your package’s journey directly on our website or through international tracking portals.
5. Multiple Shipments
To ensure you receive your items as fast as possible, orders containing multiple products may occasionally be shipped in separate packages. This happens when we optimize logistics by shipping items directly from different partner warehouses. You will receive unique tracking numbers for each package.
6. Customs, Duties, and Taxes
For the vast majority of orders delivered to the U.S., no additional customs duties are applied. However, please note:
  • The recipient is responsible for any local state taxes or rare customs fees that may be required by law.
  • MeLuneYa does not collect these fees upfront and cannot be held responsible for international processing delays beyond our control.
7. Questions & Support
Your satisfaction is our priority. If your order is delayed or if you have any questions regarding your delivery, please reach out to our team:
  • Email: info@meluneya.com]
  • Location: Gretna, Louisiana, USA.